bdok's Privacy Policy
bdok's clear and complete policy on how your personal information is collected, why it is kept, and how it is protected is described here.
Introduction and Applicability
bdok is an online gaming and betting platform that provides casino games, sports betting, and live gaming for Bangladeshi users. We understand that your personal information is sensitive, and ensuring its protection is our ethical and professional responsibility.
This privacy policy describes what types of information bdok collects, the purposes for which it is collected, how long it is stored, the circumstances under which it may be shared with third parties, and what rights you have over your information. This policy applies to all services operated under the domain www.bdok-com.cam.
bdok's services are only for individuals aged 21 or above. Age verification is mandatory at the time of account registration, and bdok reserves the right to close an account if the information provided is found to be inaccurate.
What Information Is Collected
2.1 Information Provided at Registration
The information you provide when creating an account is collected. This includes:
- Full name (as it appears on your national identity card)
- Date of birth (for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Address and nationality
2.2 Payment-Related Information
Your payment method details are required at the time of deposits and withdrawals. bdok currently processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete transactions and is kept secure through SSL encryption.
2.3 Automatically Collected Information
When you use our site, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Time spent on the site and pages visited
- Login and logout times and dates
- Game play history and betting activity
2.4 Information Received from Customer Support
If you contact the support team via live chat or email, that conversation may be recorded. This is kept for service quality improvement and dispute resolution.
Purpose of Data Use
bdok uses collected information for the following purposes:
- Managing accounts and verifying user identity
- Processing deposits, withdrawals, and financial transactions
- Providing customer support and resolving issues
- Ensuring platform security and preventing fraud
- Completing identity verification in accordance with applicable laws and regulations
- Providing personalised experiences and relevant promotional offers (based on your consent)
- Improving site functionality and service quality
- Implementing the Responsible Gaming policy, which includes betting limits and self-exclusion options
Data Sharing Policy
bdok generally does not share user information with third parties. However, it may be necessary in certain specific circumstances:
4.1 Service Provider Partners
Limited information may be shared with certain trusted partners for payment processing, identity verification, and technical support. These partners are bound to use the information only for the designated purpose and comply with our privacy standards.
4.2 Legal Obligations
If disclosure of information is required as part of a court order, government investigation, or applicable legal process, bdok is obligated to do so. In such cases, we will make reasonable efforts to notify the user in advance.
4.3 Fraud Prevention
Information may be shared with security organisations or investigative agencies to prevent fraud, money laundering, or other illegal activities.
Cookies and Tracking Technology
Cookies and similar technologies are used on the bdok website. These technologies improve your browsing experience, keep login sessions active, and help monitor site usage.
5.1 Types of Cookies
- Essential cookies: Required for the core functionality of the site — without these, the site will not work properly.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to collect statistics on site performance and usage.
You can control or delete cookies through your browser settings. However, disabling certain cookies may make some site features harder to use.
Data Security Measures
bdok uses industry-standard security technology to protect your information. Our security framework includes:
- Securing all data transfers through SSL/TLS encryption
- Storing passwords and sensitive information using one-way hashing
- Regular security audits and vulnerability testing on servers
- Limited access policy — only authorised staff can view personal information
- OTP-based verification for transactions
- Automated systems for detecting suspicious activity
In the event of a data breach, we will promptly notify affected users and take the necessary protective measures. For more details on data protection, please read our Terms and Conditions page, which contains the complete guidelines for account use.
Data Retention Period
bdok does not retain your information longer than necessary. The general policy is outlined below:
- Registration information is retained for as long as the account is active.
- Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
- Financial transaction records are retained for a set number of years for audit purposes.
- Customer support communication records are kept for a limited period.
Once the retention period ends, information is securely deleted or anonymised so that it can no longer identify an individual.
Your Rights and Controls
You have several important rights over your own information:
8.1 Right to Access Information
You have the right to know what information bdok holds in your account. Upon receiving a request, we will provide it within a reasonable time.
8.2 Right to Correction
If any information in your profile is incorrect, you have the right to have it corrected. This can be done through account settings or via support.
8.3 Request for Data Deletion
Under certain circumstances, you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
8.4 Right to Opt Out of Promotional Communications
If you do not wish to receive marketing emails or SMS from bdok, you can unsubscribe at any time through account settings.
Protection of Minors' Information
bdok strictly prohibits registration by anyone under the age of 21. We do not knowingly collect any information from minors. If a person registers by providing false information about their age, and this is discovered during account verification, the account will be permanently closed and the collected information will be deleted.
Following our Responsible Gaming guidelines is important for every user. bdok is committed to maintaining a safe and responsible gaming environment at all times.
About Third-Party Links
If the bdok platform contains links to third-party websites, bdok is not responsible for the privacy policies of those sites. It is your own responsibility to read the privacy policy of any external site before visiting it.
Policy Changes and Updates
bdok reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, users will be notified via their registered email or mobile number, or a clear notice will be displayed on the site. Continued use of the service after any changes will be considered as acceptance of the updated policy.
The current version of the policy will always be available on this page, and the date of the most recent update will be noted at the top of the page.
Contact Us
If you have any questions, concerns, or requests to correct information regarding this privacy policy, please contact the bdok support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.
Support email: [email protected]
Answers to general questions about the bdok platform can be found in our FAQ section, where detailed information on various topics is compiled.